FREQUENTLY ASKED QUESTIONS
Between the hours of 8:00am am and 9:00pm. Special check–in arrangements can be made on a case-by-case basis.
There is no cost associated with staying with us. If you’d like to give a donation following your stay, please see our donation page!
Families are able to stay as long as their child is still being treated. If you need to leave for more than 24 hours, we would ask that you check out, to make room for other families. Families staying in the House Within The Hospital will be asked to move to the Westmoreland House when the condition of the child has stabilized.
Unfortunately, since we are often at capacity, we only allow one room per family.
You can usually request a social worker at the hospital or office where your child is being cared for. Often social workers will approach families that could benefit from using the RMHCR programs and resources. Other medical professionals including nurses, schedulers, or office administrative staff can also submit a referral. You may also ask a social worker for help in getting you set-up at RMHC Rochester.
We are on the URMC shuttle line, which drops off at the Golisano Children’s Hospital entrance. Transportation to and from our facility as well as other healthcare facilities will need to be coordinated with your social worker.
Smoking is strictly prohibited on-site. Families must utilize the designated smoking areas.
RMHC is a secure facility. Once families check-in, they are free to come and go as they please. Guests are responsible for their valuables and belongings.
High-risk OB patients and families are allowed with note from their OB/GYN. Mothers under the age of 18 must have a guardian present who is age 18 or older.
Touring our facility before stay is always welcome.
Daycare services are not provided; children must be supervised by parents/guardians at all times.
Often times we do experience a full house. In that circumstance, your family would be placed on our wait list. We would assist in setting you up with a discounted room rate at a local hotel, and notify you as soon as we have room available.
Any guests experiencing fever, cough, runny nose, cold or flu-like symptoms will not be permitted to stay at the House to ensure health of all of our guests.
No one who is a registered sex offender, convicted arsonist and/or a violent offender is allowed to stay at any RMHC facility.
Our staff is able to access your room at any time in the case of a serious emergency. Otherwise, staff will not enter without your knowledge. This is a communal living space, so we ask that you be courteous to other guests, staff and the property.
Drugs, alcohol, smoking, use of tobacco, weapons, and pets are not permitted ANYWHERE on RMHC property at any time.